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return, exchange, & cancellation policies
Please carefully read our return policies and product descriptions, and feel free to email us with questions prior to purchasing. We're happy to help!
- willaby is able to edit or cancel an order if we see your edit or cancellation request prior to the order entering the fulfillment queue at our warehouse. Because we focus on shipping orders out as quickly as possible, there is a small window of time during which we're able to alter an order. If under these circumstances it happens to be possible to alter your order, we will do so.
- willaby accepts returned items for refund or store credit that are unused, unworn, unwashed, undamaged, and otherwise in new condition. Please place your return item/s in sealed bag prior to boxing up. Returns must be made within 21 days of purchase. (See below for items that are eligible for store credit only, and items that are final sale.) Items received as a gift, or purchased with a gift card or store credit, will be granted store credit. Shipping fees apply to new purchases made with store credit.
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A $14 fee for return shipping applies to returns made for refund, and will be deducted from the refund for the returned merchandise. (Applies to domestic returns only.)
- Returns made for store credit receive free return shipping. (Applies to domestic returns only.)
- If you wish to exchange for a different item, color, or size, please instead follow the return procedures via the link below, and request store credit. Once your return has been processed and you've received your store credit, use it to make a new purchase for your desired item/s. Shipping fees apply to new purchases made with store credit.
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If you'd like to initiate an international return, instead of using the link below, email us at info@willabyshop.com.
- willaby cannot grant returns, nor give replacements or refunds, on items damaged after being handled by recipient, laundered, or otherwise put into use. Items sent back to us in such a state will not be processed for return, replacement, or refund. Email us at info@willabyshop.com if you have questions about damage or wear to your product.
- Gift cards, items in the sale section, BIBS pacifier holders, rubber rug pads, and 8' x 10' & 10' x 12' area rugs are FINAL SALE and non-returnable. All other sizes of area rugs may be returned for store credit only. Custom size rugs are final sale and non-returnable.
- Returns must initiated within 21 days of purchase. Our return app does not allow returns to be initiated outside of this time frame. Use the link below to initiate your return, obtain a return packing slip, and print out a pre-paid return label.
- Returns are typically processed within 7-10 business after receiving the return. If you chose refund for your return, your refund will be processed within 7-10 business days after receiving your return.
- If you choose store credit for your return, the store credit will be sent you via email within 7-10 business days after receiving your return. Store credit never expires and can be spread across multiple orders for any products sold on our website. Store credit does not apply to shipping fees.
- If you need to return merchandise due to an error on our part, email us at info@willabyshop.com, and we'll email a pre-paid return label to you. Once the return is received and processed, we ship the replacement merchandise to you at our expense. We are not able to ship out replacement merchandise until the return merchandise has been received. Please also note that we do not allow customers to keep imperfect goods for a discount or store credit. willaby wants our customers to have the very best quality in-hand, so in the rare case that your item is imperfect, we perform an exchange for a duplicate item.
- Limited-time offers are valid only within the specified offer time frame. We do not perform price adjustments.
Ready to start your return? Click here.
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